Frequently Asked Questions

General
How are my products delivered?
How do I get a refund?
How do I pay the balance of my product order?

Rings
How do I find my ring size?
How is my ring delivered to me?
How long does it take to get my ring after it has been ordered?

Graduation
How do I measure for my Cap & Gown?
When and how do I turn in my graduation product order?
Why do I have to order my graduation products so early?

How are my products delivered?

The first attempt to deliver your products will be at your school on a designated day. Products will be delivered in March or early April. Payment in full is required before products will be released to you. If you miss the delivery day at your school, please call to set up an appointment at our office. Top >>

How do I get a refund?

You may receive a refund for all non-personalized items purchased. You must make your request in writing and it must be received in our office by May 1st of the same school year that the order was placed. Top >>

How do I pay the balance of my product order?

When you first placed your order, you put down a $60.00 deposit. Our office will send you a bill prior to delivery and you must pay off your balance before the product is delivered. Top >>

How do I find my ring size? National Quality Products will bring a ring sizer with them when they visit your campus to take orders. However, you may come into our Fairfax Service Center or visit any local jeweler to get your correct ring size. Top >>

How is my ring delivered to me?

Rings will be delivered at your school on dates designated by your school and National Quality Products. If you miss the school dates, you can pick-up your ring at our Fairfax Service Center or have your ring mailed to your home. Please add $10.00 for at home delivery via USPS. Top >>

How long does it take to get my ring after it has been ordered?

Normal ring delivery time is approximately eight weeks. Rings are delivered after your balance is paid in full. Top >>

How do I measure for my Cap & Gown? Give us your weight in pounds and your height in feet and inches. Please let us know if you also need extra room in the chest or mid section. When measuring your height, measure from the top of your head to the floor. Top >> When and how do I turn in my graduation product order? If your school is one of our main accounts, our sales staff will be scheduled to come to your school to take your order and answer questions. If you are unable to turn in your order at school on those designated dates, you may mail or deliver your order to our office. Top >>

Why do I have to order my graduation products so early?

If your school is one of our main accounts, we try to keep costs down by ordering for the whole class at the same time. We also need time to design your announcement and choose your graduation regalia. The deadline for on time ordering is Dec. 15th. Top >>